Restoration Builders of Texas

- Overall impression: Experiences range from highly positive to mixed. Several customers describe professional, thorough service and high-quality results, while a few cite communication or billing hiccups and one negative stance related to advertising practices.

- Process and communication: The majority report clear, in-depth explanations of the project and insurance steps before work begins. Staff are described as courteous, responsive, and informative, with multiple site visits to ensure quality and keep all parties informed.

- Quality of work and results: Many projects are described as finished on time or as promised, with clean installations and visibly positive outcomes (e.g., “beautiful roof,” “tons of compliments”). On-site teams are noted for attention to property care and thorough cleanup.

- Insurance and claims support: Several customers highlight assistance with insurance claims, timelines, and even obtaining additional reimbursements when material costs rose. Inspectors and consultants provide background on claim processing and next steps without pressuring for a quick decision.

- Timeliness and logistics: In general, crews start promptly and complete work efficiently, though weather interruptions can cause delays. Some reviews mention scheduling consistency and one notes that billing occurred slowly and required reminders.

- Notable staff mentions: Positive references to George (initial contact and inspections), Alan (on-site roofing lead focused on budget and property care), Jamey (board support), Rashad Jones (consultant), and Tyler (sales/consultation). A few reviews express strong trust and willingness to refer others.

- Mixed or negative points: One reviewer declined to work with the company due to door-to-door soliciting despite a “no soliciting” sign. Another reviewer reported leaks on a patio after replacements and ongoing repairs. A billing delay was also noted by at least one customer.

- Scope of work: Projects cited include single-family roofs, condominium buildings, and storm-restoration work, with references to both retail and insurance-assisted repairs.

- Overall takeaway for potential customers: Expect detailed upfront explanations, professional communication, and solid workmanship with active involvement in insurance processes; prepare for possible minor scheduling or billing delays and consider the company’s approach to solicitation and aftercare.