Red Line Remodel

Redline’s customer feedback is mixed. Positive experiences highlight ease of working with the owner (Jake) who provides multiple options within budget, along with competent crews during demolition and installation, good communication, timely service, and satisfactory results on tasks such as range hood replacement, painting, flood-related repairs, and general renovations. Specific praise mentions Pete for site prep, efficiency, and cleanup, and notes of professionalism and attention to detail from various crews.

Significant concerns appear in several reviews, particularly around pricing. Reported issues include large disparities between initial estimates and final bills (e.g., an estimate of $440 for a range vent replacement ending in bills around $2,315–$2,489, with a later revision), disputes over charges, and warnings to obtain multiple estimates. Some reviewers allege deceptive practices and describe ongoing legal actions or regulatory involvement (BBB, state attorney general) related to these concerns. One review recounts major problems in a home rebuild after a fire, including timeline delays, installation errors, incomplete demolition, and unresolved refunds, suggesting more systemic management or workmanship issues in some projects. There are also complaints about one owner’s conduct and claims that negative reviews are being suppressed.

Practical takeaways for potential customers:
- Ask for detailed, itemized written estimates and a clear scope of work.
- Clarify timelines, milestones, and any potential overages up front; request a change-order process.
- Obtain multiple bids for major projects; verify references and licenses; consider checking BBB status.
- Monitor progress and review bills carefully, especially for large, multi-step renovations or rebuilds.

Overall, the business appears capable on specific tasks and praised for communication and workmanship in some projects, but several reviews raise concerns about pricing practices and project management, suggesting due diligence is important before committing.