Quality Windows

Overall, the reviews show a mix of highly positive experiences and a few negative ones. The majority praise customer service, quick responsiveness (including after hours), professional installation, and competitive pricing.

Key positives:
- Timely appointments and installations, courteous and hard-working crews, and thorough clean-up after install.
- Experience with large multi-window projects (e.g., 14–16 windows plus doors) and specialty windows (arched windows); some installs completed on Saturdays.
- Strong product performance noted, including energy efficiency and sound reduction from ThermalWeld triple‑pane Polaris windows.
- No-pressure sales approach and good value for the price.
- Positive after-sale support in several cases, with paperwork and warranty issues handled smoothly and repairs arranged quickly.

Notable negatives:
- At least one reviewer reported repeated unreturned calls and a window left half-out in winter, with no resolution for a year.
- Other reviewers mentioned issues such as drafts or malfunctioning hardware that required follow-up fixes, though many of these were addressed promptly.

Practical takeaways for potential customers:
- Location context: some Westlake customers note the company is based in Youngstown.
- Verify specific product details (e.g., triple-pane, arched windows) and expected energy/noise performance.
- Clarify post-install service, warranty coverage, and cleanup standards; confirm response times for after-sale support.