Durst Roofing & Siding, LLC

- Overall impression: The company is frequently described as professional and capable, offering high quality installation at a value that many customers consider best among their quotes. Many reviewers highlight thorough workmanship, especially on complex roofs with dormers, and strong on-site project management.

- Process and team: Responding sales staff (notably Daniel) are described as clear and communicative, with a quick follow-up process and helpful explanations of what will occur. Dustin (owner) and Dave (site project manager with 22+ years of roofing experience) are repeatedly cited as knowledgeable, accessible, and involved on-site. Other team members, including a dedicated gutter crew and Ron (vinyl siding expert), are also praised for professionalism.

- Job scope and logistics: Jobs often involve roof replacement with tear-offs, sometimes on challenging, multi-dormer homes; durations are typically around two to three days, with crews working long days (often starting around 7 am) and prioritizing detailed work around dormers and flashing. Gutters and gutter guards may be installed or reinstalled as part of the project, with thorough site cleanup and magnet checks for nails.

- Quality and post-install service: Several customers note excellent workmanship, thorough inspections of underlayment and flashing, and a detailed post-install walkthrough. Some report successful repairs or replacements of shingles after storms and responsive fixes to leaks or minor issues. Warranty explanations are commonly provided during follow-up visits, and repeat business is common (household projects extended to siding or additional roofing).

- Positive outcomes highlighted: No leaks after completion in several cases, improved water shedding on roofs, and visually pleasing results with long-term durability. Referred as helpful and trustworthy by many customers, with strong recommendations.

- Noted concerns and inconsistencies: A subset of reviews describe significant dissatisfaction, particularly regarding owner responsiveness and follow-up after project completion. Specific issues include unresolved repairs, unreturned calls, and lack of coordination between trades (e.g., fascia, siding, eyebrow/trim work). Some customers claimed miscommunication about scope, color options, or measurement details, and at least one case cited a dispute over promised lead-generation fees. There are mentions of poor follow-up on chimney caps and gutter guard reattachment, and one review alleges substantially inferior workmanship on siding and related finishes.

- Practical takeaways for potential customers:
- Expect a structured process with a detailed initial quote, a clear explanation of work scope, and a post-install walkthrough.
- Schedule around mid-range timelines (often two to three days for roof replacements; longer for tear-offs or complex roof lines).
- Plan for on-site supervision by an experienced manager (Dave) and benefit from direct access to the owner (Dustin) and the sales rep (Daniel or Kenny in some regions).
- Verify warranty terms in writing and confirm who will handle follow-up service and potential repairs, including gutter guards and any minor repairs.
- Be aware that while many customers report excellent results and value, a minority note delays, communication gaps, or coordination issues among trades; clarify scope, timelines, and contact points upfront.