Quality Roofing of Santa Barbara, Inc.

(4.7)
27 reviews
+1 805-965-2416

Quality Roofing of Santa Barbara, Inc. Reviews

Customer experiences with Quality Roofing are largely positive and highlight several practical aspects for potential customers, with one noted exception.

- Insurance coordination and documentation: Several customers praised the company for handling insurance-related steps and providing photos and, in some cases, drone video updates during the project.
- Scheduling and timeliness: Many reviews report punctual crews, adherence to schedules, and efficient work. In some cases, projects were completed faster than anticipated (e.g., a 3–4 day job completed in 2 days).
- Project management and communication: Office staff are described as helpful and communicative, with proactive updates from estimate through installation. A few reviews note excellent pre-project surveys and thorough on-site management.
- Quality of work and attention to detail: Customers consistently cite high-quality workmanship, thorough dry-rot assessment and repair, and careful installation (including handling of custom skylights and fireproof shingles). They also note good cleanup and debris removal at the end of each day.
- Customer experience and reliability: Repeated mentions of professionalism, courtesy, and a long-standing relationship (some customers have used them for decades). Several reviews emphasize a hassle-free process, including protection of landscaping and a low-impact building process.
- Price and value: Some reviews reference competitive pricing and keeping projects within budget.
- Noted exception: One customer experienced a lack of response after an on-site measurement and did not receive an estimate for an extended period, suggesting this as a potential risk for delayed pricing information.

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Additional Information

🏗️ Common Materials

No siding materials mentioned; reviews reference roofing shingles and other roof materials (e.g., fireproof shingles, plastic roof).

Quality Rating

Excellent

⏱️ Response Time

Typically very prompt or within 24 hours; one review notes an instance of slow or no response regarding an estimate.

📝 Common Complaints

Delays in getting an estimate and occasional lack of response from the office.

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing described as competitive with good value for the quality.

🔧 Maintenance Tips

Not mentioned

Location

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