Prime Plus Roof & Gutter

- Overall reliability and communication: Customers consistently describe the company as responsive and easy to work with, with prompt replies to leaks or repair requests, clear explanations of scope and pricing, and frequent updates throughout projects. Points of contact such as Russell, Emmanuel, and Joe are repeatedly cited as knowledgeable and helpful.

- Insurance coordination: A prominent practical benefit is assistance with insurance claims, including documentation, photos, and reports. This often led to full roof replacements rather than minimal patches and minimized delays or unexpected costs.

- Estimating and pricing: Estimates are described as clear and upfront, with no hidden charges in most accounts. Several customers note fair pricing relative to the work and materials, and some mention quotes aligning closely with final costs.

- Work quality and materials: Reviewers highlight high-quality workmanship and materials (with references to CertainTeed shingles and matching shingles to existing homes). Crews are described as professional, thorough, and careful with property, including protecting plants and belongings.

- Timeline and execution: Many projects are completed efficiently, with some large roofs replaced in a single day. Crews arrive on time, use tarps to contain debris, and perform thorough cleanup, including magnet sweeps for nails.

- Scope of work and versatility: Services cited include roof replacement, leak repairs, skylights, fascia and soffit work, gutters, flashing, vent upgrades, chimney cricket installation, and even removal or modification of awnings. Some quotes cover siding and gutter work as well.

- Customer experience and follow-through: Homeowners report satisfaction with the level of detail in the work, accessibility for questions, and follow-up to address any residual issues or adjustments. Repeat business and referrals are noted.

- Aftercare and guarantees: Several testimonials indicate willingness to revisit jobs for adjustments or to complete small, promised tasks, reinforcing a perception of accountability and reliability.

- Local suitability: Multiple reviews come from North Hollywood, with reviewers recommending the company for both repairs and full replacements, including for rental properties. Overall, customers portray the company as dependable, transparent, and capable of handling complex or custom requests.