Rossmoyne Inc

Summary of customer experiences with the siding repair business (Rossmoyne Inc.)

- Overall sentiment: Mixed reviews, with several highly positive experiences and at least one negative incident cited. Potential customers may encounter variability in scheduling and communication.

- Positive experiences and strengths noted:
- Prompt emergency response for water damage, including packing out, quick demolition, and rapid progress.
- Comprehensive reconstruction capabilities, including carpentry, cabinets, painting, drywall, and other related work, often performed by in-house crews.
- Reliable scheduling in some cases, with crews arriving on time and completing the work as promised.
- Transparent pricing in at least one instance, with no mid-project price increases; some customers described upfront bids and clear estimates.
- Good coordination with insurance companies, with insurance covering most costs in at least one case.
- Positive referrals from friends, and confidence-building discussions with named staff (e.g., George and Rick) contributing to trust and repeat business.

- Noted drawbacks or concerns:
- A negative experience where the company canceled a bid after agreeing to the work, citing they were too busy; described as unprofessional and rude and resulting in a wasted effort for the customer.
- Some variability in whether the team could take on a project, depending on current workload and scheduling.

- Services mentioned:
- Siding repair/renovation, general home improvement projects.
- Emergency services for water damage, including quick cleanup and demolition.
- Full reconstruction capabilities, including cabinets and carpentry, painting, drywall, and finishing work.
- Handling of insurance claims and coordination with homeowners.

- Practical takeaways for potential customers:
- If prioritizing speed in emergencies, the company is reported to respond quickly and begin work within days.
- For ongoing renovations, expect a range of services from a single provider, with in-house crews for multiple trades.
- Request a detailed, written start date and scope; confirm availability to avoid potential scheduling conflicts.
- Expect variability in experiences; consider asking for references or speaking with the same staff (e.g., George and Rick) to gauge current reliability and communication.