Primal Windows & Doors

- Overall impressions across reviews are consistently positive: Primal Windows and Doors is described as professional, reliable, and easy to work with, with Claudia repeatedly noted as a responsive and helpful point of contact. The business is portrayed as a family-run operation with direct involvement from the owner, manufacturer, and installer, and it is insured with a warranty.

- Services and performance: The company handles windows and doors (including sliding doors, garden windows, and sunroom windows). Installations are described as precise and high quality, with measures taken to protect finishes (e.g., tape to prevent scratches) and to keep the work area clean. They are capable of handling complex projects, including advise on stucco for older homes.

- Installation speed and accuracy: Sliding doors have been installed in under four hours; a dual-pane slider was replaced in a little over two hours, with installers removing the old unit and completing the job efficiently. Garden/sunroom window projects were completed quickly, with emphasis on precise measurements that minimize dead space.

- Scheduling and logistics: Customers report easy ordering, straightforward scheduling, and, in some cases, installations or measurements arranged on short notice (including Saturdays). One customer noted delivery and installation occurred a couple of days earlier than scheduled.

- Value and pricing: Multiple reviews describe the quotes as competitive or great value, with price levels comparable to other bids. Several customers highlighted affordability alongside quality.

- Quality and outcomes: Customers report noticeable improvements in sound and insulation (e.g., vinyl dual-pane sliders), and high-quality finishes. Some reviews mention positive long-term impressions and eagerness to pursue future projects with the company.

- Customer experience and support: Claudia and the team are praised for clear communication, responsiveness, and making customers feel valued. Some reviews note stress-free experiences and satisfaction with how issues or questions were handled.

- Warranty and credibility: The company’s warranty and insured status are cited as reassurance, contributing to trust and ongoing consideration for future projects.

- Comparisons with other contractors: A negative experience with another contractor is cited as context, reinforcing the perceived value and reliability of Primal Windows relative to less satisfactory alternatives.