Pioneer Roofing

- Overall: The reviews are mixed. Many customers report positive experiences (clear communication, honesty, prompt repairs, and reasonable pricing), while a notable minority describe delays, incomplete work, and accountability concerns.

- Positive themes
- Sam as primary contact: repeatedly praised for easy communication, responsiveness, and helpfulness.
- Speed and quality: several jobs were completed quickly (often within a couple days) with workmanship described as thorough.
- Honest assessments: multiple customers highlighted honest evaluations of damage (e.g., confirming no hail damage when appropriate).
- Insurance handling: several reviews mention handling insurance communications and paperwork smoothly.
- Value: prices described as reasonable; customers often say they would recommend to friends or neighbors.
- Specific compliments: professional conduct, safety precautions, and reliable project execution.

- Negative themes
- Delays and incomplete work: at least one detailed account claims 8 months with roof/fence work still incomplete and poor updates.
- Accountability issues: some customers report lack of follow-up after promises to complete work.
- Property damage concerns: one instance where workers allegedly broke a faucet splitter, with the owner reportedly offering to pay rather than fix.
- Mixed outcomes on hail damage: while some found hail damage, others were advised otherwise; a few reviews emphasize the importance of independent assessment.

- Notable personnel and references
- Sam (point person) frequently cited for positive interactions.
- Suhail/Sohail Karim Khetani (owner) mentioned in a negative experience.
- Peter (inspector) noted in one review for providing an honest assessment.

- Practical takeaways for potential customers
- Clarify scope, timeline, and milestones in writing; request a detailed, written plan.
- Confirm who will perform on-site work and how updates will be communicated.
- Discuss warranty and post-installation support; document any incidental damages and remedies.
- Consider obtaining independent damage assessments if hail damage reliability is a concern.
- Be aware of mixed experiences regarding delays and follow-up, and ask for explicit timelines and accountability measures.