Pardo Roofing & Restoration

Customer experiences with Pardo Roofing and Restoration are mixed. Positive reports highlight professionalism and responsiveness, with onsite presence by Mr. Pardo, thorough workmanship, and good project management. Specific favorable details include: not requiring an upfront down payment, completing extra repairs (rotting fascia, paint matching) at no extra charge, thorough site cleanup, clear communication with photos during installation, assistance with insurance processes, arranging wind storm certification, and timely responses during storms. Some customers reported repeat business and high satisfaction with the work and materials used.

Negative experiences focus on reliability and communication issues. Recurrent complaints include leaks developing within months after installation, especially in problem areas such as around chimneys; claims of unresponsiveness to repair requests; perceived lack of accountability; accusations of misrepresentation. Other concerns include demands for payment before verification of completion, difficulty obtaining invoices or a certificate of completion, and claims that warranty promises are not honored or effectively worthless. A few reviews mention interior damage from leaks and dissatisfaction with overall follow-through.

In summary, potential customers should weigh both positive assurances of workmanship, service, and warranty support against reports of leaks, communication gaps, and concerns about warranty accountability. If considering this company, it may be prudent to seek multiple references, obtain a detailed written warranty and completion certificate, and confirm a clear repair protocol and timeline.