Pacific Shores Windows & Doors

Overall, customer experiences with Pacific Shores Windows and Siding are mixed, with many customers praising installation quality and customer service, and a notable minority reporting serious dissatisfaction related to scheduling, professionalism, or product issues.

Positive and common themes
- High-quality workmanship on installations (windows, sliders, and doors) and thorough, clean job sites.
- Strong customer service from office staff (notably Heather) and helpful sales/estimating (Mark) staff.
- Clear communication throughout the process, including follow-up after installation.
- Prompt, professional crews; several customers note on-time arrivals and minimal mess.
- Competitive pricing or being considered a good value for the product lines (e.g., Mill Guard windows) and a generally positive overall experience for many customers.
- Repeat business and referrals noted, with multiple accounts of homeowners replacing multiple windows/doors successfully.

Negative experiences and practical concerns
- Scheduling and hours: at least one customer reported inconsistent posted hours and unstaffed showrooms, suggesting you should call ahead to confirm availability.
- Serious dissatisfaction: a few reviews describe unprofessional behavior, poor customer service, or an overall negative experience, including one-star or zero-star ratings.
- Product and service issues: reports include caulking gaps leading to leaks or mold concerns, shorter-than-planned delivery of custom sliders, and complaints about door/window quality (gaps, cracks, or staple holes).
- Warranty and post-install support: a review highlighted limited initial warranty coverage with costly service calls after the first period (e.g., a $250 service fee after a short time), indicating the importance of clarifying warranty terms upfront.
- Order accuracy problems: a complainant described a large order with incorrect dimensions and rude service, suggesting the need to confirm exact specifications and leadership on-site support if problems arise.

Practical takeaways for potential customers
- Call ahead to confirm showroom hours and appointment times to avoid unstaffed visits.
- Request detailed written estimates and confirm exact window/door specifications and delivery timelines before placing orders.
- Clarify warranty terms and any post-install service charges; verify what is covered and for how long.
- Inspect caulking and sealants during/after installation and report any gaps or leaks promptly.
- Ask for references or examples of similar multi-window/door installs and inquire about post-install follow-up.

In summary, Pacific Shores is frequently praised for installation quality, professionalism, and helpful staff, but prospective customers should verify hours, confirm specifications, understand warranty terms, and be aware that a minority of experiences describe significant dissatisfaction.