Outfitter Roofing & Construction

Summary of customer experiences:

- Overall sentiment is mixed. Many customers report positive experiences with professionalism, courtesy, and quality work, while a minority describe reliability and communication gaps.
- Strengths frequently cited:
- Brandon and the crew are described as professional, courteous, and responsive to questions.
- Roofing work is often completed quickly (sometimes within a day or two, or within a week from quote).
- Clean-up and yard protection are repeatedly noted as thorough, with several reviews saying the yard was left cleaner than before.
- Strong assistance with insurance claims and adjusters; some customers praised help navigating the process and securing needed repairs.
- High-quality results, including attention to detail (e.g., matching materials, preserving historical decking integrity) and good workmanship on complex roofs with multiple peaks.
- Repeat customers report consistently good experiences across projects (e.g., multiple roof repairs/replacements over years).
- Common concerns:
- Instances of poor communication and scheduling issues, including no-shows for inspections and long gaps between contract and follow-up.
- At least one report of unresponsiveness after initial contact or a signed contract.
- A negative review notes leaks developing years later with no response to repair requests.
- Practical takeaways for potential customers:
- If you value strong customer service, insurance coordination, and fast, tidy installations, this company is frequently praised.
- If dependable scheduling and consistent follow-up are critical, confirm availability and communication expectations before committing, given some reports of delays or missed callbacks.