NSC Builders, LLC

- Overall impression: Customers describe NSC as communicative, professional, and capable, with repeatedly competitive bids and high satisfaction across multiple projects.

- Responsiveness and communication: The owner (Russ) and project managers (notably Mica/Mika) are highlighted for prompt estimates, ongoing updates, and proactive communication throughout the project. Office support (Colleen) is mentioned as helpful and accommodating.

- Bids, pricing, and transparency: Bids are consistently described as competitive and fair. One testimonial notes no upfront deposit was required until materials were delivered; several customers appreciated clear explanations of options, pros/cons, and included documentation in the contract.

- Scope and capabilities: NSC handles roofing, gutters, skylights, and window replacements, with examples including multi-layer shingles, a front window and basement windows, and a future gutter painting plan. Projects often emphasize careful protection of landscaping and property.

- Project management and workmanship: Work is described as high quality with attention to detail (e.g., vent placement adjustments, weather planning to finish on a dry day, tidy job sites). Teams are reported to work long hours when needed to complete jobs and return to address any issues.

- Problem-solving and risk management: Instances where complications arose (e.g., basement window installation embedded in concrete) were managed by stopping work, involving a structural engineer, and implementing a safe, cost-conscious solution.

- Compliance and documentation: One inspector note cites NSC’s thorough documentation and communication as factors in selecting them, with evidence of compliance-oriented installation (ice/water shield, flashing, boots, etc.). Minor issues (like a missed vent boot) were corrected promptly.

- Scheduling and reliability: Customers report scheduling can be affected by demand, with some projects taking longer due to crew size, but the workflow is generally described as organized and professional, with post-project follow-up.

- Customer experience and referrals: Multiple customers indicate they would hire NSC again and would recommend them to family or friends, and some already plan future work with the company.