NOW Remodeling

Overview:
Customer experiences with Now Remodeling are mixed. Some customers report positive results and good value on certain projects, while others describe significant workmanship, communication, and compliance issues that raised safety and reliability concerns.

Positive experiences noted:
- Some customers praised estimator quotes as fair and found the initial window products to be of good quality.
- Several projects were completed promptly, with installers described as professional, courteous, and hard‑working.
- A few customers had successful follow‑up work, including framing adjustments and additional repairs, and would recommend the company.
- For a fire restoration job, the area manager and staff were cited as accurate, helpful, and reliable with insurance coordination.
- In some instances, customers expressed satisfaction with the final roof or siding results and the overall value.

Negative experiences and practical concerns:
- Exterior trim and finish quality often described as poor: wood pieces too small, large gaps filled with uneven, gloppy caulk, and unpainted trim; winter installation led to uncured caulk and paint issues; dirt accumulation on the exterior.
- Window issues: multiple incidents of mis-measured or wrong windows installed, some windows that did not lock, and reports of rusting or unsealed vinyl components; a few customers felt the investment did not meet expectations.
- Permit and inspection problems: consistent complaints that the company did not pull permits or facilitate required inspections.
- Project delays and miscommunication: reports of long timelines (including a seven-month window project), repeated trips with incorrect items, and limited or unsatisfactory follow‑up on warranty work.
- Warranty and repairs: warranty work often described as incomplete or delayed, with promises made by staff not fulfilled; management or contractor communications sometimes unreliable.
- Sales and billing concerns: aggressive initial contact, down payments or deposits with poor follow‑through; at least one report of unfavorable or deceptive billing practices; some customers encountered ongoing unsolicited calls after opting not to proceed.
- Overall trust and risk signals: a number of reviews advise caution, highlighting the importance of clear scope, written guarantees, and verification of permits and inspections before proceeding.

Practical takeaways for potential customers:
- Confirm whether permits will be pulled and how inspections will be handled.
- Obtain a detailed written scope of work, including trim painting, caulking standards, and finish quality expectations.
- Clarify measurement accuracy, window specifications, and lock functionality before installation; request pre-install measurements and a final walk-through.
- Discuss warranty coverage and the process/timeline for warranty repairs.
- Check the proposed schedule for weather impacts and ensure a plan for curing caulk/paint appropriate to seasonal conditions.
- Be cautious of aggressive sales pitches and verify billing terms, including any deposits and cancellation policies.
- Consider asking for references and follow-up timing expectations to gauge post-install support.