Hayes Construction
4372 Sonoma Hwy, Santa Rosa, CA 95409, USA
Northbay Roofing & Gutters Inc. Reviews
Neutral summary: Reviews for the Northbay exterior work (roofing, gutters, attic-related tasks) show a mix of positive and negative experiences. Many customers report on-time arrivals, professional workmanship, timely completion, and competitive pricing. However, several reviews cite poor communication about quotes, lack of product knowledge (e.g., solar attic fans), inadequate cleanup, rude staff, and at least one missed appointment or unfulfilled promise. Overall, workmanship and punctuality are highlighted as strengths, while consistency in customer service and reliability are noted as issues.
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Additional Information
Common Materials
Shingles; Gutters (including seamless and non-seamless); Downspouts; Attic or solar attic fans
Quality Rating
Good
Response Time
Typically on-time; most reviews report punctual arrivals and timely work, with a rare instance of delays or a missed appointment
Common Complaints
Poor cleanup after job; inability to provide general information about the quote; lack of knowledge about solar attic fans; rude or unprofessional staff; missed appointment/no-show; misrepresentation of seamless gutters (promised seamless but installed with seams)
Warranties Offered
Not mentioned
Customer Service Rating
Fair
Pricing Feedback
Generally competitive and reasonable; some customers note price advantages (e.g., quotes 40% lower than competitors) and value for money
Maintenance Tips
None
Location
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