New Horizons Roofing Specialists NHRS

Customer reviews for New Horizons Roofing Specialists (NHRS) report predominantly positive experiences across roofing, exterior painting, and related services. Practical details highlighted for potential customers include:

- Speed and scheduling: crews are often described as arriving early and completing roof replacements in a single day, with cleanup included; some repairs and painting proceeded quickly, sometimes within days of quoting.
- Communication and service: multiple clients credit staff (notably Fernando and Alfonso) with clear explanations, accessibility for questions, and professional, attentive service; good guidance through the claims process and home repair steps.
- Insurance handling: several reviews note NHRS assists with hurricane damage claims and submits insurance paperwork, helping to manage the process for the homeowner.
- Pricing and terms: pricing is frequently described as competitive and transparent; some customers report straightforward payment terms (down payment with remaining balance upon completion) and clear cost explanations; discounts are mentioned as possible.
- Quality and thoroughness: customers emphasize attention to detail, with crews inspecting and addressing items beyond the initial scope (e.g., fixing more issues before painting), performing thorough cleaning, and delivering solid results (roof looks good; exterior paint is satisfactory).
- Scope of work and reliability: services include roof replacement, exterior painting, and related repairs (e.g., rotten wood around vents); the company is depicted as reliable and capable of handling complex repairs; office location in Pearland and longevity since 1996 are noted as credibility factors.
- Customer endorsements and referrals: several reviews express high satisfaction and willingness to recommend NHRS to others.
- Potential drawback: at least one customer reported no follow-up after submitting an online quote, indicating possible responsiveness gaps for online inquiries.