New Chapter Home Improvement

- Overall, feedback is strongly positive across multiple projects (carpentry, interior painting, siding, deck installation) with many customers returning for future work and recommending the company.
- Strengths noted include high-quality workmanship, especially in painting, carpentry, and problem-solving (e.g., correcting a mis-sized door, addressing previous contractor work), and thorough, detail-oriented finishes.
- Communication is repeatedly praised: clear guidance from owner (Vicki) and regular updates from office staff (Mica), plus timely check-ins and responsiveness from field crews (e.g., Romeo, Leroy, Mario).
- Project execution details frequently highlighted: sensitive handling of homes (floor protection, quiet crews), organized workflows, and in some cases on-time or ahead-of-schedule completion with spotless cleanups.
- Pricing and proposals are described as transparent and fair, with several reviewers noting detailed, upfront estimates.
- The range of work cited includes interior painting, carpentry, siding issues, deck installations, roof repairs, and related repairs or replacements, with customers expressing confidence in the team for both small and large projects.
- A minority note scheduling challenges (no-shows or missed appointments) as a drawback, but this is not representative of the overall pattern.