NEPA Builders LLC

- Services and outcomes: NEPA Builders has completed a range of exterior and interior projects including roof tear-offs and replacements, siding removal and installation, gutters, trim, deck work (replacement and repairs), windows, doors, and even bathroom and kitchen remodels. Several homeowners reported a noticeably improved exterior appearance and, in some cases, better interior ventilation and comfort.

- Project management and communication: The firm’s project managers, notably Matt, and a consultant named Sean, are frequently cited for professionalism, accessibility, and clear communication. Projects were described as completed on schedule and, in many cases, within estimated budgets. They were also noted for assisting with insurance coordination and handling unexpected challenges with problem-solving and practical, cost-conscious approaches. Several reviews highlighted proactive communication before and during work.

- Pricing, quotes, and value: Reviews show a range of pricing experiences. Some customers reported fair or cost-effective solutions and successful project management. Others described high minimum quotes (e.g., 25k–30k for a deck) or quotes over 10k for certain projects, and one reviewer felt the initial interaction implied limited affordability, with no follow-up after an in-person visit. A few customers eventually obtained quotes from other contractors after initial discussions.

- Positive testimonials: Many customers expressed strong satisfaction, recommending NEPA Builders and praising specific teams for quality work, honesty, professionalism, and responsiveness. Notable projects consistently cited include roof replacements, deck work, window and door replacements, and bathroom/kitchen improvements. Some customers appreciated being referred to other qualified contractors when NEPA could not take on a project.

- Cautions and mixed feedback: While several reviews are highly positive, at least one customer stated they would not recommend the company, and another noted a lack of follow-up after an initial quote. Another review described a negative interaction regarding a deck pricing policy and customer treatment on the phone.

- Notable strengths highlighted: thorough project management, ability to handle complex or aging homes (e.g., 85-year-old homes with challenges), responsive customer service, and a track record of transforming homes’ exterior and interior spaces. The company also provided before-and-after photos to document changes.