My Roof

Overall, feedback on MyRoof is mixed, with some customers praising workmanship and solar services, while others raise concerns about communication, reliability, and post-installation issues.

- Communication and customer service: Several reviews report difficulty reaching the company or receiving dismissive responses. A few accounts cite responsive sales staff and project managers, but others say information and follow-through were unreliable.

- Roofing work: Positive notes include smooth hailstorm repairs, cooperation with insurance, clean job sites, and quick completion. Negative reports mention water leaks and HVAC issues after roofing, claims of malpractice, and even a pending lawsuit in one case. There are also allegations of discrimination in at least one review and a report of internal personnel conflicts affecting staff.

- Solar installations: Many testimonials praise the solar team for professionalism, cost savings, and helpful service. However, some customers report delays (e.g., generator installation), inspections problems, and communication gaps about compensation for delays or unfulfilled promises related to the system.

- Financial promises/tax credits: A notable concern in at least one review is an promised tax credit that was not realized, with the customer feeling penalized as a result. This highlights the risk of relying on guarantees that are not under the company’s control.

- Timelines and delays: Some projects proceeded quickly and as promised, while others experienced extended delays (notably with solar/generator work) and incomplete follow-through on promised outcomes.

- Notable positives: Several customers specifically commend individual team members (e.g., sales reps, project managers, and certain crew members) for responsiveness and high-quality work, particularly in roofing and solar installations.

- Notable cautions for potential customers: Expect potential communication hurdles, verify any tax credit or financial promises in writing, clarify responsibilities with insurance and permits, and be prepared for possible post-installation issues or delays.