ScissorTail Roofing and Construction

Customer experiences with Scissortail Roofing are largely positive but include some notable concerns. Potential customers can expect responsive communication, assistance with insurance processes, and coordinated crews that aim to minimize disruption. The company often completes roofing projects quickly, with reports of same-day or next-day work for roofing and guttering, and prompt emergency leak repairs. Project managers such as Lance, Mitchell, Braden, Matt, and others are frequently cited for guidance, accessibility, and thorough explanations of the process.

Key practical takeaways:
- Scheduling and speed: Assessments and repairs are described as prompt; some projects (including full roof replacements and gutter installs) were completed within a day or two, and emergency leaks were addressed within hours.
- Insurance coordination: Staff commonly assist with insurance claims, inspections, and communicating findings to adjusters, helping clients navigate the process.
- Communication and professionalism: Customers often highlight courteous, professional crews and clear updates throughout the project; some mention a helpful receptionist and ongoing post-project follow-up.
- Work quality and durability: Most reviews praise workmanship, materials, and the final results; a few reviews raise serious concerns about workmanship quality, long-term durability, and missing/incorrect installation details. In those cases, independent roofers reportedly identified issues such as missing flashing, underlayment, or other installation errors, and at least one customer reports ongoing leaks years after installation. Scissortail disputes these claims in some instances, and response details vary between cases.
- Scope of work: The firm handles residential roofing, guttering, interior damage repair, and even non-roofing projects (e.g., cedar post replacement). They also perform commercial roofing work and ongoing service for multi-level structures.
- Service area: Norman and Newcastle, Oklahoma, with clients noting local, reliable service.

Overall, customers indicate Scissortail Roofing can deliver quick, well-communicated roofing solutions with a hands-on approach to insurance and project management, while a minority of reviews raise questions about long-term workmanship and installation quality that may warrant additional scrutiny or independent verification for prospective buyers.