Morgan Exteriors

Summary: Morgan Exteriors has produced mixed experiences across different projects (windows, siding, soffit/fascia, and gutters). Positive reports praise several staff members for professionalism, helpful product knowledge, punctuality, and quality workmanship, with several customers noting no-pressure sales and thorough explanations (examples include Steve, Taner, Bobby, Elder, Jeff Laws, Heather Velazquez, Kevin, and Danielle). However, a substantial number of reviews describe significant problems: projects left incomplete for months after payment, windows installed without screens, extensive delays and multiple no-shows or miscommunications, crews arriving with incorrect products or measurements, and customers doing much of the legwork for permits. Several accounts cite poor communication from offices, difficulty obtaining timely updates, and perceived lack of accountability, including instances where the owner did not intervene. Some customers felt the company acted as a middleman coordinating various subcontractors rather than delivering a single, accountable project, and there are criticisms of coordination with third-party painters and inconsistencies in service after initial sales. One lengthy review details a door installation with multiple visits, improper hardware, incorrect painting, and a lengthy unresolved end state, along with warranty disputes and dissatisfaction with front-office communications. Conversely, other customers report long-standing satisfaction after corrections or successful multi-project commitments (e.g., replacing multiple windows with overall positive outcomes).

Practical takeaways for potential customers:
- Expect variability in project timelines and potential delays; confirm a detailed schedule and milestones before work begins.
- Clarify who is the primary project manager, how communications will be handled, and how changes or issues will be tracked and resolved.
- Verify scope, product specifications, and measurements up front; confirm who provides and manages permits and inspections.
- Discuss warranty terms, post-install service, and how issues will be addressed if problems arise after completion.
- Consider requesting references and checking BBB reviews; ask for a detailed written plan and a single point of contact to reduce coordination friction.
- Be prepared for coordination with third-party contractors (e.g., painters) and confirm responsibilities and timelines for those teams.