Modern Exteriors of Springfield

Summary of customer experiences with Modern Exteriors of Springfield

- Projects and outcomes: Customers report a range of exterior repairs and remodels, including converting a screened porch to a sunroom (with the space described as usable year-round), replacing four sliding glass doors, deck work (repair or new deck), and installing new windows. Several projects are described as completed per contract and in a timely manner, with lasting satisfaction from the results.

- Quality and workmanship: Many reviews praise the workmanship and specific installers (e.g., Danny Whittemore, Randy, James, John Cook) for professionalism, careful installation, and attention to detail such as dust control and interior trim work. Windows and doors are generally viewed as quality products, and several customers express strong satisfaction with the final results, including aesthetically pleasing outcomes.

- Staff and customer service: Positive notes highlight helpful and friendly staff, particularly John Cook, Danny, Randy, Meg/Megan, Steve, and James. Some customers report exceptionally positive experiences and highly recommend the company, while others mention that individual interactions were more dependent on the staff member.

- Communication: While several reviews mention good communication and responsive updates, others note room for improvement, describing glitches, missing or incorrect information, or less efficient updates during the process.

- Vehicle safety and conduct concerns: A subset of reviews raise concerns about company vehicle behavior, including speeding, unsafe driving in school zones, and other risky driving practices. There are also broader concerns about how company vehicles are used and the behavior of some employees in public settings.

- Other notes: One reviewer described the company’s cold-calling approach as intrusive and felt they were caught off guard, while others view cold-calling negatively. A few reviews emphasize solid value, competitive pricing for quality work, and the overall care shown to customers.

Overall, potential customers can expect generally positive feedback on workmanship and project outcomes, especially when staff members cited in reviews are involved. However, there are mixed experiences regarding communication, and safety/conduct concerns about company vehicle use have been raised by several customers.