Lakefront Roofing & Siding Supply

- Overall sentiment is positive, with many customers praising friendly, knowledgeable staff and helpful, customer-focused service. Several employees are singled out for going above and beyond.
- Practical positives cited:
- Helpful guidance to select the right products (e.g., roofing and related materials) and reliable product knowledge.
- Smooth, reliable delivery and a courteous delivery driver.
- Good product selection and, in some cases, competitive pricing.
- Positive personal touches and community emphasis, such as free lunches on certain days and support for Cornerstone Community Outreach; referral program noted as helpful.
- Notable staff and experiences:
- Specific team members mentioned include Chris, Manny, and Reo/Realo for their assistance and customer care.
- Several experiences highlight exceptional service and above-and-beyond attitudes.
- Cautions and areas where experiences varied:
- Some negative experiences mention stock and knowledge gaps (e.g., requested products not being in stock or sales staff not having the needed information).
- Payment and ordering policies were a source of frustration for a few customers (no credit card payments over the phone without an account; upfront payment expectations; questions about lead times and account requirements).
- One customer reported a mismatch between what was promised and available product, requiring a drive without success.
- Practical takeaways for potential customers:
- Call ahead to confirm product availability and pricing; ask about payment options and whether an account is required.
- Expect strong customer service and staff assistance, but be prepared for possible stock or lead-time delays.
- If you value community involvement and loyalty programs, there are referral incentives and local outreach efforts to note.