Horizon Restoration

Overall, feedback on Horizon Restoration is mixed but leans positive in many cases. Several customers praise punctuality, reliable on-site attendance, clear communication, and help navigating insurance claims, along with fair pricing, thorough cleanup, and high workmanship on siding, roofs, gutters, fascia, and soffit. Points frequently highlighted include:
- Prompt scheduling for estimates and work; responsive points of contact (AJ, Dan) and a crew led by Marcin.
- Clear explanations of processes, good customer service, and timely follow-ups.
- Successful matching of siding, and effective handling of insurance claims with contractors coordinating with adjusters.
- Notable mentions of professionalism, respectful treatment, and keeping promises; clean job sites; perceived good value.

A substantial negative review is also present, describing:
- Alleged financial and documentation issues in a HOA project, including a large discrepancy between quoted insurance funding and contract documents, lack of a signed contract, missing final invoice and payment details, and accusations of threats when questions were raised.
- Claims of scope and materials not aligning with work performed (e.g., TPO roof with aluminum coating that could void warranties, inappropriate materials, charged for unperformed AC unit replacements, added sales tax without license evidence).
- Reports of ongoing problems (water drainage/overflow, noisy AC units, ignored complaints) and concerns about ethics and transparency, with recommendations to file complaints with regulatory bodies.
- Despite these, some reviews afterward express satisfaction with service and results, emphasizing the importance of transparency and proper documentation.

Practical takeaways for potential customers:
- Obtain a signed contract detailing scope of work, materials, and warranty terms; request a complete final invoice and a transparent accounting showing how insurance funds were applied.
- Verify licenses, permits, and any applicable reseller/tax credentials.
- Confirm that the proposed methods and materials align with manufacturer guidelines (avoid shortcuts that could void warranties).
- Request references and check multiple sources before proceeding.
- Keep thorough documentation and maintain open communication channels with the contractor throughout the project.