Royal Exteriors
758 W 13th St Building 1, Panama City, FL 32401, USA
- Overall sentiment: The reviews are overwhelmingly positive, with customers praising professionalism, reliability, and quality of work.
- Timeliness and efficiency: Crews typically arrived on time, completed work efficiently (sometimes the same day or within a few days), and in one case finished in 4 hours as predicted.
- Quality of work: Customers report thorough work, including replacing rotten wood, successful installation of different roof types (including a metal roof), and attention to detail. Several notes mention durable results and satisfaction with appearance and color.
- Cleanup and site care: Multiple reviews highlight thorough cleanup, tarps used to protect outdoor furniture, and leaving the yard clean with debris promptly removed.
- Communication and project management: Estimates to completion are described as detailed, with frequent follow-ups (even twice daily). Clients cite clear communication from sales reps and crews, and appreciation for responsiveness when questions arose.
- Pricing and warranty: The service is described as well priced, with value and cost-effective repairs noted. One review mentions a higher-than-expected total due to unforeseen issues but that the company continued work and completed the project. A separate note references an “amazing warranty.”
- Problem-solving and honesty: Several customers praise honest assessments (e.g., identifying a small problem area rather than insisting on a full replacement) and prompt, on-site fixes (such as a 30-minute gutter misinstallation repair and spot leak repairs).
- Staff and customer service: Specific team members (e.g., Danny, Kelly, TJ, Justin, Frankie) are highlighted for communication, professionalism, and helpfulness; multiple reviews use strong positive language and recommend the company.
- Recommendations: Repeated endorsements, with phrases like “highly recommend,” “great experience,” and “5-star service.”
No siding materials are mentioned in these reviews; the discussions focus on roofing materials, notably asphalt shingles and metal roofing (including tin).
Excellent
Typically prompt and on-time; reviews note quick assessments, timely repairs, and crews finishing ahead of schedule.
Very few complaints; when present, pricing or extra costs due to additional work were mentioned, and one instance noted an incorrectly installed gutter fixed quickly.
Warranties are mentioned, with at least one review praising an amazing warranty.
Excellent
Generally positive; described as well-priced with good value for money and cost-effective repairs.
No specific maintenance or repair tips are mentioned in the reviews.
758 W 13th St Building 1, Panama City, FL 32401, USA
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840 Harrison Ave Suite 109, Panama City, FL 32401, USA