Journey Home Restoration

- Overall, reviews show a mix of positive and negative experiences. Many customers praise the company for fast response, helpful insurance guidance, and professional communication throughout the roof or siding project.

- Positive patterns frequently noted: quick scheduling of estimates after storm damage; assistance with insurance claims and paperwork; one-day roof replacement with removal, installation, and thorough cleanup; ability to select or confirm colors with staff; use of a web portal for paperwork; professional, knowledgeable staff (e.g., Chad, Rob B., Jeff, Chris, Ryan, Sean) who help coordinate with insurers and keep customers informed; and plans to hire for siding work.

- Specific strengths highlighted: efficient project execution (often completed in one day), clear and proactive communication, good customer service, and cleanup professionalism. Several customers would highly recommend the company and have referred friends and family.

- Common concerns and negative experiences: prolonged delays and lack of timely progress or communication in some cases (e.g., money held for months without starting; projects extending for over a year with little or no follow-up); reported damage to landscaping or property with insufficient follow-through to remedy; instances of unresponsiveness, missed calls, or inadequate workmanship; some claims of incomplete work or leaving loose nails/shingles after visits; one review noted a denial of an insurance claim by the insurer with little ongoing follow-up from the company.

- A few customers explicitly stated dissatisfaction or advised caution, noting unprofessional behavior or poor outcomes, while others emphasized that the company delivered on promises or improved their homes significantly.

- In summary, potential customers can expect generally strong customer service, insurance coordination, and efficient outcomes (often a one-day installation) from Journey Home Restoration, but should be aware of potential variability in responsiveness and project follow-through, and verify post-installation commitments especially regarding insurance claims, repairs, and any siding work planned.