Joe & Sons Roof & Gutter

Customer experiences with Joe & Sons Roof & Gutter were consistently positive, emphasizing clear communication, thorough prep, prompt responsiveness, and solid workmanship across a range of roofing, gutter, and ancillary repair projects in La Cañada Flintridge and nearby areas.

- Estimates and pricing: Satellite imagery used to prepare estimates; quotes described as competitive and often including extras not mentioned by others. Several customers compared multiple bids (three common) and noted that final costs remained reasonable, with some mentions of additional value (e.g., wind mitigation details, warranties). In one case, a senior discount was offered.

- Communication and responsiveness: Estimators and crew were quick to respond to emails and calls, answering questions promptly. Staff such as Marc (owner), Braxton, and Justin were repeatedly praised for clear explanations, patience, and ongoing updates throughout the process.

- Scheduling and approvals: Typical timelines indicated around two weeks, though HOA approvals, city permits, or construction schedules could cause minor delays. Teams were willing to adjust to customers’ schedules and to coordinate approvals as needed.

- On-site experience and process: Installations often began early, with courteous crews who were mindful of neighbors and used tarps to contain debris. Cleanup was described as thorough, sometimes leaving the site cleaner than before work began. Crews frequently provided progress photos and status updates during the job.

- Work performed and outcomes: Projects included full roof replacements, shingle replacements on complex roofs, gutter installation, and siding/repair work around chimney areas. Customers reported excellent waterproofing, attention to detail, and successful fixes of issues such as leaks and chimney-related problems. Some jobs were completed in one day (or two to three days for larger homes), with multiple teams coordinating efficiently.

- Post-project follow-up and warranties: Several reviews noted prompt responses to issues discovered after completion (e.g., a minor leak or chimney top issue), with quick dispatches to repair. Some projects were inspected or validated by third-party entities (e.g., a Gaco factory tech).

- Trust and referrals: Clients frequently stated they would hire them again and highly recommended the team to others, including references from homeowners, insurance professionals, and HOA contexts. Repeated customers and referrals appeared common.

- Areas of specialization and scope: Range of services included roofing, gutters, and related components; some reviews highlighted expertise with older homes, complex roof designs, and permitting considerations. The team demonstrated capacity to address city/permit constraints and provide detailed information to help customers make informed decisions.