Innovative Houston Construction

The customer experiences with Innovative Houston Construction are overwhelmingly positive, focusing on efficient service, strong guidance through the insurance process, and high-quality workmanship. Key practical details include:

- Turnaround and scheduling: many roofs were completed quickly, with several customers reporting a one-day replacement and on-time arrivals.
- Process support: customers consistently praised step-by-step guidance, help filing insurance claims, and clear explanations of what to expect throughout the project.
- Communication and professionalism: the crew is described as prepared, professional, courteous, and responsive, with owners like Austin readily answering questions and staying involved.
- Quality and outcomes: roofs are reported to look great, with thorough cleanups; some projects included additional tasks such as painting exterior wood trim or adding a gutter, and a later minor rework (replacing a loose shingle) was completed.
- Pricing and value: quotes are described as fair or very good, with pricing and timeframes aligning well with initial estimates.
- Customer experience and loyalty: customers feel treated like family, with support extended to military and first responders; strong recommendations to friends and family are common, and some customers would reuse the company for future needs.

Overall, the reviews portray a dependable, customer-centric roofing service that guides clients through complex insurance processes, delivers timely results, and emphasizes quality and clear communication.