Imperial Building & Roofing

- Services performed: roof replacement (often with additional ventilation/insulation work), James Hardie siding installation, gutters and downspouts, soffit vent work, and related repairs; some projects included skylights and addressing underlying damage from prior issues or weather events.

- Timelines and scheduling: detailed estimates provided within hours; many projects completed rapidly (examples include six days from contract to completion or roof installation in two days); crews tended to start early (around 7:30 am) and work full days, sometimes including weekends; weather conditions influenced scheduling.

- Process and communication: upfront, detailed scope discussions and thorough quotes; responsive and clear communication throughout; updates provided on progress and any issues found; assistance coordinating with insurance processes when needed; transparent about additional costs before proceeding.

- Workforce and site management: consistent crew assigned to projects; crews moved outdoor furniture and protected/replaced items as needed; daily site cleanup and careful adherence to property boundaries and cleanliness.

- Quality and workmanship: praised for thorough, meticulous work; attention to detail; addressed both visible work and underlying problems; ensured proper ventilation, ventilation-related repairs, and structural integrity; high-quality material use (e.g., Hardie siding); several reviews noted long-lasting, visually appealing results.

- Pricing and value: estimates generally detailed and transparent; costs often stayed within or under initial projections; some reviews highlighted additional, justified work within the contract or contingency budget.

- Customer experience and outcomes: strong emphasis on honesty, reliability, and responsiveness; many customers reported a positive overall experience and would highly recommend; some cited “life saver” emergency response and effective handling of insurance claims.

- Credentials and expertise: contractors identified as certified James Hardie siding installers and Timberline shingle installers; demonstrated knowledge of siding, roofing, and related systems.

- Overall impression: consistently described as professional, trustworthy, and capable of handling both large-scale renovations and smaller siding issues; multiple customers expressed high satisfaction and willingness to use or recommend the company again.