IBEX Roof Lacey

- Overall sentiment is mixed: several customers report positive workmanship and strong communication, while at least one experience centers on dissatisfaction with a policy requiring a spouse to be present for estimates.

- Positive workmanship and outcomes:
- Davyn performed a small vent repair, was thorough, took photos, and completed the work; customer would use again for future roofing projects.
- Project manager Trevor was easy to communicate with; the team followed through on promises made by the salesman Mason; “great communication.”
- Multiple reviews describe knowledgeable, skilled staff and excellent customer service from start to finish.
- Final roofs described as looking great; one reviewer noted the warranty as a favorable addition.
- Several customers would recommend the company to friends and family; “perfection” in time management and service cited by one reviewer.
- Inspections were described as thorough, with one review noting two exceptionally intensive inspections that helped align final pricing with the original quote.
- Jobs were reported as on-time, efficient, and with good clean-up; one crew finished in about a day and a half.

- Practical details highlighted:
- Inspections included photos; two inspections were particularly detailed for pricing comparison.
- Final price commonly close to the original quote.
- One reviewer emphasized a clean yard after work, with only a few shingles left to pick up.

- Notable negative experience:
- A real estate investor felt the policy requiring a husband/wife presence was excessive; after refusing to provide a review, the company reportedly hung up. The reviewer and their project stopped there and chose a different contractor.

- Overall takeaway for potential customers:
- The company has a track record of thorough inspections, timely completion, clean workmanship, and solid customer service in multiple cases. Some pricing alignment with quotes and strong warranties are noted. However, be aware of policy expectations around estimate attendance, as this has led to negative experiences for some customers.