i5 Exteriors, Inc.

Overall, experiences with I5 Exteriors are mixed. Several customers report significant negatives related to deck work and project management, while others praise roofing, siding, and window projects for quality and service.

Negative experiences (notable details)
- Deck replacement: A $40,000 deck was installed in early 2023 by a subcontractor and described as sloppy with areas potentially not lasting. An in-depth inspection was reportedly not performed by an i5 project manager, who later faced arrest for driving a work truck while intoxicated. After about 1.5 years of trying to get repairs, updates in 2024 included an August 2024 visit that confirmed poor craftsmanship and promised repairs, but subsequent communications suggested staff turnover or disengagement. A October 2024 visit by a lone worker with no materials resulted in only patch repairs, with ongoing requests for additional manpower and materials. The customer expressed a loss of confidence and felt they were repeatedly dismissed.
- Communication and accountability: Multiple reports indicate staff changes, with some employees allegedly fired or quitting, leading to inconsistent responses and delays.

- Roofing/venting transparency: A customer noted disappointment after a roofing project when they learned they needed to hire another contractor for intake venting, citing a lack of transparency and added expense.

Positive experiences (notable details)
- Roofing and windows: Several reviews describe fast service, clear option discussions, courteous and professional crews, on-time start dates, and efficient completion (often in one day). Customers report tidy cleanup, minimal disruption, good warranties, and reasonable pricing; many would hire again.
- Siding and other exterior work: Customers repeatedly praise high-quality results on siding and related exterior work, with comments about professional crews, protection of landscaping, and noticeable improvements in curb appeal.
- Personal interactions and processes: Positive notes include knowledgeable inspectors, helpful recommendations, and installers who completed work efficiently with attention to detail. Some clients specifically name individuals (e.g., Brandon) as making the process smooth and painless.

Practical takeaways for potential customers
- Warranty and scope: Some projects mention a 3-year craftsmanship warranty; verify which services are covered and the exact terms for your project.
- Project management and subcontracting: Clarify upfront whether work will be done in-house or via subcontractors, and ensure a dedicated project manager is assigned with a written scope, timeline, and contact points.
- Inspections and transparency: Request a detailed pre-project inspection and written estimates of all required work, including any ancillary components (e.g., venting on roofing) to avoid surprise costs.
- Scheduling and material readiness: Confirm who supplies materials, expected lead times, and contingency plans if crews arrive without materials.
- Communication expectations: Establish preferred communication channels and response times to reduce the risk of being “blown off” or left without updates.