Hornet Roofing and Exteriors

Customer experiences with Hornet Roofing and Exteriors are mixed. Many reviewers describe punctual, professional service, clear communication, thorough daily cleanup, and high-quality workmanship across roofing, gutters, and leaf guards, with additional praise for assisting with insurance issues and for staff who explain things in plain terms.

Strengths noted by customers:
- On-time arrivals, professionalism from start to finish, and efficient work
- High-quality workmanship with noticeable improvements to appearance and curb appeal
- Cleanliness and site restoration after each visit
- Helpful guidance on insurance claims and project management
- Positive interactions with staff, sometimes named individuals (e.g., Jonathan/Johnny)
- Quick installation timelines (often completed in a couple of days)
- Reliable gutter repairs and leaf guard additions, with mentions of good value

Negative experiences and caveats:
- Some customers did not receive estimates or had difficulty obtaining written quotes
- Occasional unresponsiveness to calls, messages, or emails, sometimes for weeks
- Instances of unfinished or incompletely fixed issues after payment (e.g., leaks or damaged decking not fully addressed)
- A few reports of repairs not aligning with or addressing the root cause of a problem
- One review describes regret due to unresolved items and prepayment issues

Practical takeaways for potential customers:
- If you value prompt scheduling, professional conduct, and clear project management, Hornet Roofing and Exteriors has many favorable reviews
- Before committing, obtain a written estimate and scope of work; confirm how follow-up issues will be handled and documented
- Ensure there is a clear plan for post-installation support, especially for leaks or related repairs
- Consider asking for a single point of contact and request evidence of workmanship and warranty details
- Be aware that experiences can vary, and some customers have faced slower communication or incomplete repairs

Overall, the company is frequently praised for quality work and professionalism, with notable exceptions related to communication and follow-through on repairs.