Horizon Roofing, Solar and Exteriors LLC

Customer experiences with Horizon Roofing range from highly positive to problematic, with notable differences in timelines, workmanship, and issue resolution.

Positive experiences
- Several customers praised quick, efficient work and courteous crews (e.g., roof replacements completed in under 2 days; a large roof done in a day) and professional project management.
- Staff including Hunter Temple, Corey Ragsdale, Brandon, and Dana the office manager were repeatedly cited for responsiveness, clear communication, and helpfulness in navigating insurance claims.
- Customers appreciated thorough explanations, on-time project execution, strong cleanup, and protective measures for pets and landscaping.
- Several reviews highlighted successful coordination from estimate through final payment, with strong follow-up and customer service.

Negative experiences and concerns
- Start-to-finish timelines were reported as extremely lengthy (months between hire and completion, e.g., August 2024 to February 2025), especially compared to neighboring companies.
- Damages occurred to irrigation systems during repairs, with disputes over payment for repair work and unresolved irrigation issues.
- HOA-related problems: installation of an incorrect fence type (not shadowbox) leading to HOA citations; materials left on lawns causing lawn damage and citations.
- Installation and workmanship issues: wrong fence posts (6x6 vs. 4x6), unsecure dryer vent placement, gate latches installed incorrectly, and gates sometimes difficult to open.
- Scheduling and reliability issues: crew members not showing up or arriving late, and delays in addressing problems after phone calls; some customers reported long waits for simple fixes.
- Some reviews indicated limited scope or unwillingness to perform interior work or non-roofing tasks, affecting overall satisfaction.
- In at least one instance, a driver’s unsafe behavior was noted in relation to a Horizon truck.

General observations
- Experiences vary widely by project and manager; strong points include proactive communication, quick on-site work, and effective insurance guidance, while major drawbacks include long timelines, disputes over damages and payments, HOA conflicts, and inconsistent crew reliability.

Practical takeaways for potential customers
- Confirm project timeline expectations in writing and request a clear schedule with milestones.
- Clarify responsibilities for any incidental damages (e.g., irrigation, landscaping) and obtain written agreements on how such issues will be addressed.
- Verify HOA compliance requirements (e.g., fence type) before and during work; document site conditions to avoid penalties.
- Specify who will serve as the primary point of contact (e.g., project manager) and expected response times for communications.
- Discuss post-work cleanup, site protection, and any potential impact on landscaping or utilities, and ensure commitments are in writing.
- If interior work or non-roofing tasks are needed, confirm whether Horizon can or will perform them.