Solsken Roofing
3408 Bentley Ave, Eugene, OR 97405, USA
Overall, the customer experiences with Home Pros Construction are mixed but often positive, with strong emphasis on communication, transparency, and personal service, alongside some serious execution and coordination issues in certain projects.
Positive and recurring themes:
- Clear, proactive communication and follow-through; many customers note timely updates, attentive explanations, and non-pushy estimating.
- Helpful financing assistance and straightforward, free estimates; staff (including Atticus, Kaitlynn, Daniel Rhodes, Dakota, Blake, Brandon) are frequently praised for honesty, patience, and knowledge.
- Thorough inspections, careful discussion of findings, and attention to customer expectations; several clients highlight reliable problem‑solving and a willingness to explain options.
- Clean job sites and considerate treatment of surrounding areas; some neighborhoods specifically compliment the crew’s care.
- Positive impressions of a family-owned, local company that customers feel they can trust and would use again for future projects.
Notable cautions and negative or mixed experiences:
- A detailed, negative review describes multiple issues across roofing, siding, and painting: a heater exhaust problem caused by a crew mistake, drywall damage from siding work, water intrusion due to improper pressure washing, paintwork deficiencies, scheduling delays, and management coordination problems; language barriers in crew communication were also noted.
- At least one review explicitly rates management poorly and cites delays, lack of follow-up, and incomplete or substandard work in later stages.
- Some projects experienced delays, last‑minute changes, or misalignment between roofing, siding, and painting crews, impacting timelines and perceived quality.
Practical takeaway for potential customers:
- If you value strong communication, a transparent estimate process, and a responsive point of contact, this company often delivers well.
- For larger or multi‑phase projects, clearly define scope, sequence, and responsibilities in writing; confirm language preferences with the crew and management; request detailed timelines and milestones to mitigate coordination risks.
- Consider checking references for projects similar to yours (roofing, siding, painting) to gauge consistency across crews and management, given the range of outcomes reported.
Not specified in the reviews
Good
Fast / quick
Management/communication issues and project delays; workmanship problems during siding/painting (e.g., nails poking through drywall, painting prep issues) and coordination challenges between roofing, siding, and painting crews
Warranties mentioned, but specifics are not provided in the reviews
Good
Estimates and pricing discussed openly; free estimates; generally positive about value and options, though one review notes pricing range and some dissatisfaction
Avoid pressure washing around new siding and caulking; allow siding to dry before painting; ensure clear communication about materials and installation to prevent interior damage
3408 Bentley Ave, Eugene, OR 97405, USA
243 Grimes St, Eugene, OR 97402, USA
2580 W 5th Ave, Eugene, OR 97402, USA