Home Masters Int'l

- Overall, experiences with Home Masters Contractor/Home Masters International range from highly positive to very negative, with a mix of praise for workmanship and serious concerns about project management and safety.
- Positive themes: strong craftsmanship on kitchen and full-home remodeling, attention to detail, professional on-site work, and staff who were responsive to feedback (notably project managers Moe and Amier/Nader, as well as Mamoon and Will in design roles). Several customers reported projects finished to their satisfaction and occasional warranty service (e.g., replacing a shower head, a window under warranty).
- Notable strengths cited by many: clear design involvement, helpful showroom staff, keeping to timelines and budgets on some projects, and willingness to address issues raised during the process.
- Recurrent concerns and negative experiences:
- Cabinet design vs. delivered reality: several reviews say cabinets/doors did not match the approved design or 3D elevations, with sizes incorrect or not symmetric; mentions of pressure to accept non-matching cabinetry or to pay for custom solutions not originally disclosed.
- Scheduling and costs: backorders on cabinet components and other materials, last-minute changes, and accusations of unanticipated price increases or restocking/fee charges; some reports of cash payments and subsequent liens from subcontractors due to nonpayment.
- Communication and professionalism: multiple accounts of inconsistent or dismissive communication, some claims of being treated poorly or differently (including reports of disrespect toward women) and of meetings being declined.
- Safety and compliance concerns: a gas leak discovered in a range installation, with allegations of improper gas-line work; claims of ongoing plumbing/sink issues and other safety-related problems; several customers reportedly pursuing licensing boards or consumer protection actions.
- Post-project issues and warranty: unresolved items like ceiling cracks, ongoing repairs, and delays in scheduling follow-up work; mixed experiences on whether warranty work was honored or completed satisfactorily.
- Practical takeaways for potential customers:
- Request a detailed, written scope with measurements that align to the final 3D elevations, and confirm cabinet sizes and symmetry before installation.
- Clarify backorder timelines, price protections, and a formal change-order process to avoid unexpected costs.
- Verify licensing, insurance, and the payment practices of any subcontractors to prevent liens on your property.
- Insist on clear, written communication and regular progress updates; confirm who will be your point of contact throughout the project.
- Require a safety review for any gas or plumbing work and confirm warranties on all components and labor, with specific timelines for post-completion service.
- Check references and recent project outcomes similar to yours to gauge consistency across projects.