Heartland Roofing, Siding, and Solar

- Overall, experiences with Heartland Roofing, Siding and Solar are mixed but many customers report positive outcomes, especially regarding workmanship and service quality.
- Strengths cited frequently:
- Thorough, detail-oriented estimates that are accurate and reasonably priced.
- Punctuality: arrivals and project timelines closely aligned with schedules; crews are described as efficient.
- Clean-up: sites are left tidy at the end of each day and upon project completion.
- Professionalism and communication: responsive to texts/calls, frequent updates, and clear explanations of issues and options.
- Scope and capabilities: handling multi-component projects (roofing, gutters, siding, stonework, vents) and related tasks; some projects involved solar-panel considerations, skylights, attic inspections, and custom fabrications (e.g., house numbers, vent boxes).
- Problem solving and reliability: quick diagnosis of leaks and thorough follow-through; several clients praised specific team members (e.g., Peyton, Ben, Gio, John, Josh, Connor) for their help and guidance.
- Practical details mentioned:
- Quotes often include options and samples; work spans multiple trades with coordination between crews.
- Some customers noted additional benefits such as photo documentation of progress and transparent communications about changes.
- Notable concerns:
- A minority reported significant delays in billing and invoicing, including long gaps between work completion and payment, and slower processing of insurance-related paperwork.
- One review described substantial delays tied to insurance processing and scheduling, leading to frustration and a reluctance to reuse the service.
- Bottom line for potential customers:
- Expect thorough estimates, professional interaction, and strong workmanship across roofing, siding, gutters, and stonework, with attentive project management and clean sites.
- Be aware of potential billing and insurance processing delays and seek clarity on invoicing timelines and insurance coordination before starting.