HDS Contractors

- Overall impression: Experiences are mixed but largely positive for roofing and concrete work, with several customers praising professionalism, reliability, and quality. A smaller subset reports issues with door installation, follow-up, and pricing.

- Noted strengths and practices:
- Professionalism, promptness, and attention to detail are repeatedly highlighted.
- Work is described as high quality, with thorough cleanups and respectful treatment of property.
- Clear communication and regular progress updates (including photos) are frequently cited.
- Projects include roof repairs/replacements (including fortified roofs), cement work (slabs, sidewalks), and concrete floors; several reviews mention on-time completion and efficiency.
- Generally described as reasonably priced, with several customers indicating they would hire again.

- Reported issues and negative experiences:
- A security door was reportedly improperly installed, with difficulties in contacting the company afterward.
- A claim of being asked to pay double to remove an old shed, indicating concerns about pricing on ancillary tasks.
- Some reviewers note gaps in follow-up after work to confirm satisfaction.

- Notable updates and testimonials:
- One reviewer issued an update (8/28/25) expressing improved perception of Douglas after a door issue, indicating transition toward resolution.
- Other testimonials explicitly recommend the company and highlight repeat business for future projects.

- Practical takeaways for potential customers:
- Clearly define scope of work and obtain a detailed written estimate, including any potential add-on charges.
- Request a clear plan for follow-up and a process for addressing any issues post-completion.
- Ask for progress updates or photos during longer projects to monitor work.
- Verify warranties or guarantees on roofing and concrete work.
- Confirm communication responsibility (which lead or contact point) and expected response times for service issues.