Hawthorne General Construction

Customer feedback on Hawthorne Roofing/Construction (including Hawthorne Roofing, Hawthorne General Construction, and Hawthorne Construction) covers residential and institutional projects such as roof replacements, re-roofing, gutters, truss repair, wall work, interior painting, and related services. Overall, the experiences show a mix of strong positive outcomes and at least one documented significant concern.

Positive patterns
- Quality and workmanship: Several customers praised high-quality results, thorough inspections, and problem-solving ability on complex projects (including a 1926 house re-roof, church roof, and Subud Center projects). Clients frequently described the team as resourceful, professional, and capable of coordinating qualified subcontractors.
- Timeliness and project management: Multiple reviews note starting on schedule and finishing on time, with some projects completed rapidly (e.g., a seller’s roof replacement completed in about six days) and work completed within budget.
- Communication and responsiveness: Customers highlighted clear, direct communication, responsiveness to questions and changes, and helpful guidance from Adam. Some reviewers appreciated detailed estimates, straightforward scheduling, and proactive updates.
- Cleanup and site handling: Several accounts mention thorough cleanup and debris removal, as well as walkthroughs to ensure satisfaction with final results.
- Value and reliability: Numerous reviewers characterized pricing as reasonable and transparent, with some noting cost-saving benefits (e.g., assistance with carpet installation costs or escrow-related payments). The contractor’s integrity and customer-first approach were repeatedly emphasized.
- Reputation and long-term relationships: The majority of feedback reflects trust, strong professional reputation, and willingness to engage Hawthorne for future projects.

Negative or cautionary notes
- Attic ventilation issues (HOA project): One reviewer described negligent and deceptive work on attic ventilation, including disconnections, moisture buildup, and mold. The contractor was accused of lacking transparency about venting expertise, and follow-up repairs appeared ineffective, requiring a third-party supervisor. The reviewer did not recommend Hawthorne Construction based on this experience.

Practical takeaways for potential customers
- Expectation of strong project management, timely starts/finishes, and clear communication with Adam and the crew.
- The firm appears capable of handling diverse projects (roofing, gutters, structural work, painting, and coordinating subcontractors) with an emphasis on cleanup and on-budget completion.
- Pricing is generally described as fair and transparent, with some mentions of cost savings in related work.
- Given the negative ventilation incident in one HOA project, potential customers should verify venting/assembly details, codes, and the involvement of a qualified venting specialist, and consider requesting third-party oversight or a detailed written plan for critical health/safety aspects.
- Seek and review multiple references for specific project types (e.g., HOA, institutional, or complex repairs) to ensure expectations align with past outcomes.