Guardian Home Improvements

Summary of customer experiences with Guardian Roofing Company (siding/roof projects):

- In-home consultations and sales approach:
- Joe received strong praise for a thorough, patient, non-pushy consultation and for outlining a practical plan aligned with the customer’s interests.
- Several customers highlighted Cody and Pete as knowledgeable, honest, and helpful in explaining options and costs.
- Overall, customers appreciated professional presentations and responsive communication during the decision process.

- Pricing, quotes, and decisions:
- Quotes were described as competitive and thorough, with explanations that addressed customers’ concerns about external factors and repair versus replacement.
- Some customers chose Guardian for value and transparency; at least one customer switched to a different company due to a better overall deal elsewhere.

- Work scope and outcomes:
- Projects commonly involved phases such as Phase 1 cedar roof replacement and Phase 2 siding work on the north/east sides; some customers later expanded projects (e.g., adding a black cericade roof).
- In several cases, siding or roofing work was completed faster than expected (e.g., siding finished in one day; roof replacement completed in about five hours).

- Quality and workmanship:
- Overall workmanship and materials were praised by many customers.
- Specific positive notes for several team members (e.g., Josh for thorough walkthroughs, Marcus Moe for professionalism, Cody for detailed explanations).

- Supervision and on-site issues:
- A recurring concern was subpar project supervision, with at least one reviewer noting that issues were not adequately identified or resolved by the project manager before payment.
- Documented on-site issues included: incorrect quantity of cedar shake bundles replaced (Phase 2), damaged gutter and window cover, trampled shrubs and ripped chair covers, a roof vent not reinstalled (requiring customer to point out the missing vent), two gutter guards not reinstalled, and a damaged roof vent left unrepaired.
- Guardian addressed and fixed all identified problems in a timely manner, but supervisory shortcomings were highlighted as a notable drawback.

- Cleanup, landscape impact, and post-work satisfaction:
- Cleanup and landscape impact received mixed feedback: one rating noted low landscape/cleanup care, while other testimonials praised thorough cleanup and respect for the property.
- Resolution of issues after the fact was generally positive, with several customers expressing confidence in the company’s ability to handle repairs and follow-up.

- Overall sentiment and reliability:
- The majority of testimonials are positive regarding consultation quality, professionalism, responsiveness, and workmanship.
- The main caution is the need for careful project management oversight to prevent and promptly address on-site issues and ensure that all components (vents, gutters, guards) are present and correctly installed. Some customers plan to monitor future repairs to assess ongoing service and performance.