Guaranteed Affordable Roofing

Summary of customer experiences for Guaranteed Affordable Roofing ( Garland Herrick ):

- Overall sentiment: The majority of reviews are positive, praising Garland and the crew for responsiveness, thorough communication, and quality workmanship. A number of customers report fast, efficient service and smooth navigation of insurance processes. A few also note fair pricing and strong customer service, including help with color selection and coordinating finishing work.

- Service and communication details: Reviewers frequently highlight detailed explanations of the process before work begins, ongoing updates throughout the project, and diligence in coordinating with insurance adjusters. Garland is described as courteous, patient, and easy to work with; crews are characterized as professional and respectful.

- Timeliness and quality: Several customers report same-day or rapid roofing work, timely estimates, and completion on schedule. First‑time inspections passing cleanly are noted as evidence of quality work. Some reviewers specifically mention high-quality results and long-term satisfaction with the roof and finishes.

- Insurance assistance: Multiple reviews credit Garland with helping navigate insurance filings, reviewing coverage details, and coordinating with insurers to secure approvals for replacements.

- Pricing and value: Reputable reviewers describe pricing as fair and pricing/invoices as detailed and transparent. Some mention being steered toward reliable finishing crews and receiving good overall value.

- Negative experience: One review alleges serious misconduct, claiming the owner charged thousands, recommended unnecessary roof work, contracted out siding work without delivering, and did not refund money or respond to calls. The reviewer advises written agreements, verifying subs, and cautioning others about trust and payment timing.

- Practical cautions for potential customers: Consider obtaining a written scope of work and contract, request a detailed, itemized invoice, confirm whether subcontractors will be used and who they are, verify permits and inspections, ask for references, and understand warranty coverage. Given the negative report, perform due diligence, read reviews carefully, and verify all commitments in writing before payment.