Continental Siding - Independence Showroom

Customer experiences with Continental Siding vary considerably, with many praising professionalism and communication, while others report significant delays, workmanship concerns, and service gaps.

Positive experiences
- Several customers described staff as easy to talk to, professional, and attentive to satisfaction, with multiple checks during the process and thorough follow-up after installation.
- Projects noted for strong project management: on-time site visits, clear walk-throughs, and documentation through photos after completion.
- Installations of windows and doors were described as efficient, with cleanups completed on schedule and high satisfaction with the final results.
- Specific staff members were frequently highlighted for helpful, non-pushy sales, responsive project management, and skilled crews, contributing to highly favorable impressions.
- Overall workmanship on siding, window, and door projects was described as impressive by many customers, with comments like “work of art,” “impeccable,” and “couldn’t be happier,” and some noted anticipated energy savings.

Negative experiences
- A number of customers reported extreme delays; for example, a two-week project extended to four months.
- Some installs were described as unprofessional, messy, or damaging to property, with concerns about caulking quality and not following proper procedures to repair issues.
- Issues with communication and responsiveness were common, including difficulty obtaining promised photos or documentation and long gaps in addressing concerns.
- Several customers reported ongoing problems after completion, such as leaks (doors or windows), blocked weep holes, or unfinished work, with limited or delayed corrective action.
- There were mentions of crews not being consistently professional across jobs, and at least one case of misalignment between different crews (siding vs. window crew) leading to further delays or issues.
- Some customers felt certain issues were not adequately resolved or acknowledged by office management, and a few noted unresolved financial or reimbursement matters.

Practical takeaways for potential customers
- Clarify and document the project timeline upfront, and request written milestones to manage expectations for durations.
- Ask for a detailed plan of who will be on-site, the sequence of work, and who handles post-installation follow-up; request an explicit process for reporting and addressing issues.
- Request written commitments for progress updates and for photos or documentation of work completed, including any replacements (e.g., plywood) promised during the project.
- Discuss potential risks (e.g., leaks or water intrusion) and the scope of warranty or service after installation, including response times for service calls.
- Seek references and ask about experiences with different crews on the same project, particularly for multi-material work (siding, windows, doors) on older homes.
- Consider scheduling a post-installation inspection to verify workmanship and address any concerns promptly.