Groover Roofing & Siding, Inc.

The customer experiences with Groover Roofing and Siding Inc. are mixed, spanning multiple projects (roof replacement, chimney rebuild, siding repairs, exhaust fan installation) and a range of interactions with sales and field staff.

Positive findings cited by several customers:
- Consistently praised workmanship and attention to detail on roofs, chimneys, and siding.
- Crews were noted for thorough protection of property (windows, driveway, shrubs) and for clean, professional cleanup.
- Staff such as Zach (estimates) and Kenny (crew) were described as helpful and professional; Robert was praised for guiding customers through the process.
- Some customers reported high-quality, long-lasting results and would recommend the company.

Negative or contentious findings reported by other customers:
- Several complaints about sales practices and pricing, including a quote described as “$20,000+” for a project that others had recently completed for much less, with suggestions to shop around.
- One customer felt pressured when affordability was an issue and reported a dismissive response from a salesperson.
- Financial disputes included large deposits (e.g., about $13,000 on a $32,000 job), lengthy delays (weeks to months), and a restocking fee; some customers had trouble obtaining refunds or timely communication.
- Accusations of misrepresentation, poor accountability, and aggressive behavior; one account described a defamation-lawyer threat in response to a negative review.
- Timeline issues and communication gaps were reported, with delays and inconsistent information from different staff members.

Practical takeaways for potential customers:
- Expect variability in experiences; both high-quality workmanship and contentious customer service experiences are reported.
- When engaging, seek detailed, written scope and pricing; request itemized quotes and confirm all terms, deposits, refunds, and timelines in writing.
- Compare multiple contractors to gauge pricing and project approaches; ask about protection measures during work and cleanup protocols.
- Clarify communication expectations and project milestones to avoid delays or misunderstandings.

Overall, the company has delivered solid, quality results for many projects, but several customers report significant disputes related to pricing, deposits, and communication, suggesting potential buyers should perform thorough due diligence and obtain written assurances before proceeding.