Griffitts Construction Siding and Windows

Overall, customer experiences are mixed, with strong praise for workmanship and some project-management touches, but recurring concerns about scheduling, communication, and post-installation issues.

Positive experiences and practical details:
- Several customers report on-time crews, professional installation, tidy work sites, and high-quality results on roofs, siding, and windows.
- Staff such as Gwen (contact) and Dennis are frequently highlighted for responsiveness, guidance, and willingness to customize projects (e.g., converting a 3-season room to an all-season room, mid-project scope changes, additional doors, color selection).
- Projects are described as well-managed: transparent pricing, clear expectations, and occasional assistance with insurance claims.
- Some customers note subcontracting for roofing, but still frame the overall process as positive when communication and coordination were strong.
- Flexibility to adjust plans and ongoing communication during the project are cited as strengths by certain clients.

Significant concerns and practical details for potential customers:
- Scheduling can be unreliable, with multiple reports of last-minute cancellations requiring time off work and scheduling errors on quotes.
- Some customers experienced difficulty obtaining straightforward information about availability, and a few felt they were ghosted after requesting quotes.
- At least one case involved persistent roof leaks after multiple repair attempts, leading to hiring another contractor; another report described slow response to concerns.
- Several reviews mention rude interactions or inconsistent communication, including a terse “sorry for the inconvenience” response to a service issue.
- One review advised against solar panel installations because they could void the roof warranty, indicating potential warranty considerations for future upgrades.
- While some customers are very satisfied, others emphasize the importance of verifying scope, timeline, warranties, and who performs roofing work (subcontractor vs. in-house).

Notable staff mentions:
- Gwen and Dennis are repeatedly praised for helpful, attentive service and direct contact.
- Brian is recognized as conscientious for window work.

Recommendation for potential customers:
- Seek a clear, written schedule and scope of work; confirm whether roofing is subcontracted and who will be your point of contact.
- Clarify warranty coverage, post-installation support, and responsiveness expectations.
- Request references and a detailed timeline, including any potential contingencies for weather or changes in project scope.
- Be prepared for possible scheduling variability and communication gaps, and plan accordingly.