Greystone Exteriors

- Overall, the experiences are mixed. Some customers report positive, straightforward service for small repairs, with the technician being professional and courteous.

- Positive feedback for Greystone Exteriors / Benjamin:
- Several reviews describe professional, courteous service, clear communication, fair pricing, and timely completion.
- Customers mention helpful guidance on roof/remodel options, on-time arrivals, quality materials, and clean job sites.
- Multiple accounts say work was completed ahead of schedule and would recommend the company to others.

- Negative experiences and warnings:
- A substantial set of reviews allege severe issues with a contractor identified as Ben / Greystone Exteriors LLC, including multiple delays (months) on roofing projects, missed appointments, poor or no contact, and failure to provide receipts or refunds.
- Some reviewers claim they were pressured to leave five-star reviews, report they were ghosted after contract cancellation, and accuse the contractor of fraud. There are mentions of ongoing complaints with agencies such as the attorney general, L&I, and BBB, and changes to the company’s BBB address.

- Practical considerations for potential customers:
- Verify the current status and legitimacy of the contractor, and check for recent reviews and local complaints.
- Insist on written quotes, a clear scope of work, and documented receipts or invoices, especially for large payments.
- Clarify payment schedules, cancellation terms, warranties, and a plan for communication and updates.
- Consider checking with consumer protection resources (BBB, state agencies) and requesting multiple references before signing.