Gotcha Covered Contracting

- Overall tone: Mixed to positive. Many customers report strong communication, thorough inspections, and high-quality workmanship, but a minority describe poor follow-up and disputed claims.

- What customers liked most:
- Prompt, clear communication and responsiveness (texting or calls returned quickly; updates throughout projects).
- Help with insurance coordination and claim management; drone inspections and detailed damage assessments frequently cited.
- Efficient workmanship, with several jobs completed in one day and professional crews.
- High-quality craftsmanship, thorough inspections during and after work, and good site cleanup.
- Positive interactions with specific staff (e.g., Ian, Shaina, Joe, Dustin, Anthony) and reliable project management.

- Practical outcomes reported:
- Roof replacements and repairs, hail-damage repairs, flashing, window trim, deck repainting, and drywall/painting in kitchens and baths.
- Some customers noted proactive roof/area assessments and transparent progress updates.
- In several cases, work was scheduled quickly and completed promptly with good debris cleanup.

- Concerns and negatives raised:
- Delays or lack of follow-up after inspections or estimates; some claims took months to resolve with insurance.
- Instances of being told they would hear back and then not receiving a response; customers feeling stood up or neglected.
- A few accusations of overcharging or scams by the company; reports of incorrect workmanship (e.g., flashing) and disputes requiring further action (including small claims court in at least one case).
- Some projects extended over longer periods or required multiple visits to address issues.

- Takeaway for potential customers:
- The company frequently delivers responsive communication, efficient service, and solid workmanship, especially when insurance coordination is involved. However, potential customers should verify references, obtain written estimates, set clear expectations for follow-up, and weigh mixed feedback regarding follow-through and cost concerns.