Genesis Home Improvements

- Overall, customer experiences are mixed: some report high-quality workmanship and attentive project management, while others cite aggressive sales tactics and inconsistent follow-up.

- Positive details frequently highlighted: use of premium materials (for example TexCote CoolWall paint), solid exterior and roofing work, noticeable attention to detail, and staff who are described as dedicated and responsive (notably project managers such as Joe Sotelo, James, Bryan, and Francisco; crews like Gordo and family teams).

- Specific strengths noted in some projects include timely completion (e.g., a roof job finished from Monday to Tuesday), impressive results on siding repairs, and projects that look visually appealing after completion.

- Negative experiences include door-to-door sales with high-pressure tactics, claims of unethical practices or scams, reports of miscommunication or lack of follow-up after work (including inspectors or project managers not showing up), and delays in addressing punch-list items or drywall patches after installations.

- Several reviews mention higher-than-average pricing, with customers noting that the quality may justify the cost, but others feel the sales process and handling detract from value.

- Practical takeaways for potential customers: obtain a clear written scope, timeline, and point of contact; verify who will manage the project and ensure regular follow-ups; be cautious of door-to-door sales pitches and verify warranties; prepare for possible scheduling or punch-list delays and confirm remediation plans in writing.