Foster & Foster

Summary of customer experiences:

- Reliability and communication: Repeated reports of poor communication and unreliable scheduling. Common issues include promised callbacks that never occurred, no-shows for appointments or quotes, and little to no follow-up after inquiries. Several customers waited days or weeks for responses and felt ignored.

- Small jobs and responsiveness: Multiple accounts indicate small repair jobs were deprioritized or not pursued, leaving customers without resolution for issues like trim replacement or gutter work.

- Work quality and issues after service: Some customers reported defects or improper workmanship after projects were completed, such as misaligned doors, leaks, inadequate caulking, gaps around windows, and oversized holes for gutter downspouts.

- Warranty and ownership concerns: Several reviews mention warranty terms changing or being difficult to enforce, with some customers unsure if the warranty is still valid after a company buyout. A few emphasized difficulty obtaining warranty service or follow-up.

- Notable anecdotes: One customer described brash treatment and lack of consideration from a contractor identified as Mr. Foster, including failure to contact or reschedule after reporting a roof leak. Another account notes an attempt by the contractor to address complaints, but outcomes were unclear or inconsistent.

Practical takeaways for potential customers:
- Obtain clear, written timelines and deliverables for any estimate or repair.
- Confirm current ownership and exact warranty terms in writing, including coverage for small repairs.
- Request references and verify with multiple past customers.
- Be explicit about priority level for smaller jobs and required follow-up communication.