Folkers Window Company

Summary of customer experiences with Folkers Window Company (focusing on window replacement projects; note that several comments attribute window problems to manufacturers rather than Folkers’ installation work):

- Installation quality and professionalism: Customers consistently praised installers Beau and Bret, and separately Steven O. and Alex, for being professional, confident, meticulous, and leaving work areas clean. Installations were described as smooth with clear explanations of how the windows operate.
- Sales and coordination: Linda (sales) was repeatedly described as patient, knowledgeable, and helpful with options and quotes. Jennifer (office) coordinated installations smoothly. Overall, the team’s communication during the process was seen as positive.
- Timeliness and scheduling: Quotes were described as easy and responses timely, with some reports of arrivals occurring earlier than scheduled. However, there were also complaints about scheduling delays, with estimates going from 10–18 weeks to about 24 weeks and slow or hard-to-get schedule updates.
- Service calls and aftercare: One customer reported difficulty getting Folkers to service hurricane shutters, with referrals to another company and high first-hour service charges; this led to disappointment despite past service experience.
- Window-related issues (manufacturers’ concerns, not installation): Some customers reported problems tied to the windows themselves rather than the installation. Issues included a window that appeared to leak (possibly due to flashing), a second window that became very hard to operate and eventually broke in the sun due to twisting stress and uneven frame support, and a tar-like substance between panes that resisted proper movement. These problems were attributed to the window maker and typical outsourcing by installers; customers were advised that such issues can be related to the hardware or manufacturing, not solely the installer.
- Product and ordering details: Several comments noted that some newer windows use plastic hardware and can be difficult to operate. Lead times for window orders can be long and depend on where the windows are manufactured; customers are encouraged to ask about production location and timelines.
- Comparisons and recommendations: At least one reviewer appreciated being presented with three options and having them explained clearly, helping them make an informed choice.
- Overall impression: Experiences were largely positive regarding installation quality, professionalism, and the customer experience with sales and coordination. Mixed feedback exists regarding scheduling timelines, post-install service availability, and issues related to the windows themselves from manufacturers. Potential customers should consider possible long lead times for orders, confirm serviceability for shutters, and inquire about window hardware and manufacturing origins to manage expectations.