Florentino Family Roofing & Remodeling

Florentino Family Roofing & Remodeling is consistently described as professional, skilled, and customer-focused across multiple reviews. Practical takeaways for potential customers include:

- Timeliness and reliability: quotes and consultations typically arrive on time; crews generally start as scheduled and many jobs are completed quickly, sometimes within a day or two.
- Comprehensive services: roof replacement and repair after storms, gutters, vent work, skylights, chimney caps, and even on-site gutter fabrication; some projects included inspecting decking, installing metal flashing, and updating pest barriers.
- Thorough inspections and transparent communication: detailed assessments with photos or drone images; clear explanations of roof condition, options, and costs; main contacts (often Geoffrey or Nolan) provide steady guidance and updates; discussions about warranties and contract terms are common.
- Insurance support: staff frequently assist with insurance claims and adjusters, helping secure approvals; measures like tarps are used to protect the home during delays.
- Quality and materials: emphasis on high-quality materials, careful on-site measurements, and attention to finish; some reviews note the installers are part of the company crew (not subcontractors).
- Cleanup and site care: strong emphasis on cleaning up thoroughly, including yard cleanup and minimizing nails left behind; care shown for landscaping during the process.
- Aesthetic and durability outcomes: roofs look substantial and well-finished; many reviews report leak-free performance after completion and after subsequent weather events.
- Warranties and guarantees: documentation and inclusion of warranties (e.g., CertainTeed Lifetime Warranty, Owens Corning Platinum) are highlighted; explanations and adjustments to warranty language are described as straightforward and fair.
- Value and pricing: pricing generally described as fair and in line with quotes from other roofers; some reviews note higher-quality materials justify the cost; a few mention discounts or favorable terms for additional features (like skylights).
- Customer service and trust: many customers commend honesty, responsiveness, and a low-pressure approach; owners and supervisors often involved to ensure satisfaction; issues raised (e.g., minor stucco damage or warranty wording) are addressed promptly.

Overall, customers report reliable workmanship, clear communication, proactive insurance support, thorough cleanup, and positive long-term results.