Exterior Experts Inc

- Overall, experiences are mixed. Many customers praise the quality of deck, siding, and gutter work, along with professionalism, design guidance, reasonable pricing, and timely execution. Several projects are described as looking great and being well built, with positive mentions of cleanup and respect from installers.

- However, other customers report significant communication and project-management issues, including difficulty getting the crew to show up or respond, slow or absent proactive updates, and weather-related delays not consistently explained.

- Some projects did not match the contract or renderings (e.g., deck height/size different from specifications, gate behavior not as requested, gutter cutouts not as designed), requiring rework or adjustments.

- Post-payment follow-up is frequently described as slow or delayed, with items torn up or lost materials (e.g., cement filling, outlet cover) taking months to resolve.

- A few customers encountered limitations on design options (e.g., curved radius rail not offered), or expressed frustration when plans could not be accommodated, despite initial interest.

- Practical takeaways for potential customers: obtain a detailed written scope and specs before starting; confirm all design elements (deck height, gate operation, gutter shape) in writing; request a single point of contact and regular status updates; inspect work and hold final payment until all items are completed; clarify permit requirements and timelines; check references and consider timing for potential post-project follow-up.